• What do you need to know ?

• Instant surveys - you could be looking at results within hours - click here
  
  Rapid, cost-effective online and offline surveys which can make a difference to your business immediately
  Shape the Future is a full service marketing research agency providing a full range of market research methodologies.

Whatever you need, Shape the Future will help you identify the best methodology for your research project, advise on sample size and take over as much of your research as you need – whether you need a complete research project including questionnaire design, sampling, data analysis and reporting or just data gathering.

We do desk research, customer satisfaction surveys, employee surveys, membership surveys and surveys on employee attitudes, marketing effectiveness, website design, customer churn, sales performance, new products and services, branding, routes to market and channel strategy.

We set up and run sampling programmes, hall tests and focus groups, online surveys, telephone surveys, street interviews and mystery shopping.

We do quantitative and qualitative research, with consumers and businesses.

We work across a wide range of sectors, and projects include food, banking, engineering, electronics, communications, public sector, health, TV, leisure, clothing, retail, charities, education and many others.

We test pricing, new product concepts, web site effectiveness, customer satisfaction, brand awareness, image and attitudes, marketing effectiveness, employee attitudes, and loyalty, routes to market and channel strategy.

With decades of experience of developing marketing strategies for a wide variety of businesses we’ll also help you work out what you need to research, whether it’s a simple customer satisfaction survey or developing a complete marketing strategy for a new product or service.

We specialise in getting things done quickly, so if you need to know something in a hurry, we can probably help – client surveys have been completed overnight and new service research over a weekend.

Our methodologies include:
Online surveys, including our range of instant surveys which can be set up and running in minutes for surprisingly little cost. These cover:
• Customer satisfaction
• Marketing effectiveness
• Staff attitudes
• Ex-customer
• Failed quotation

Our surveys can be targeted at very specific groups of people, or representative cross sections of the population – just tell us what you need:

• Telephone surveys, qualitative and quantitative
• Face to face interviews, qualitative and quantitative
• Hall tests
• Postal surveys
• Focus groups
• Mystery shopping

• Read about our recession busting tips here


• Latest report: UK business survey
  Customer satisfaction and effective marketing October 2008

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